Supperior Support

A sustainable business depends on superior product quality and customer support at every stage of your business. Here at Funlandia, we want to build a long term relationship with our clients, for your success equates to ours. As such, we will not deliver anything but the best of playground products and services to you.

PRE-SHIPMENT SUPPORT

ROI analysis

Return On Investment

Our customer’s success is crucial to us, that’s why we help every customer to develop a personalized Return On Investment (ROI) analysis so they can determine the profit potential of the business. Even if you are entering into the market for the first time, you don’t have to invest based on your gut instinct. Rather, you are making an informed decision with us based on facts and statistics.

idea icon

Playground Ideas

If you have an idea that will set your playgrounds apart from the competition, we are here to help you develop it into a concrete business solution, that is presented in the form of innovative play equipment. Should you not have the specifics in mind, don’t worry, you can discuss your expectations and objectives with our representatives and together we will brainstorm new ideas.

icon playground design

Playground Design

The design process commences with extensive communication with the customer, our designer will make sure he has a clear understanding of your requirements in terms of both functionality and style. Your business goals will serve as guidelines for the designer so he can customize the design to fit your needs. He keeps in touch with you via various internet communication tools so you can be updated on the progress. You will personally review the design upon its completion. We will not stop revising it until you are completely satisfied.

project management

Project Management

Every order made by our customers is treated as an individual project. Upon confirmation of your order, we will enter the data into our project management system to schedule the tasks based on a mutually agreed shipment date. Your designated project manager will report to you on a regular basis so you can stay on top of the project’s progress.

support on product shipment

Shipment

Our advanced ERP and project management system ensures that we adhere to the shipment schedule. In urgent circumstances, your order will be given priority and we will assign more resources to work on it.

AFTER-SHIPMENT SUPPORT

custom clearance support

Custom clearance

Custom rules and regulations vary from one country to another, but our extensive experience in exporting playgrounds and play equipment to 20 countries allows us to effectively handle shipment and custom clearance issues. Many aspects of your indoor playground business requires your attention, but rest assured that product shipment is not one of them.

installation service support

Playground Installation

A proper installation is as important as the quality of the indoor playground. The safety and longevity of many playgrounds have been compromised due to improper installation and thus, it is important to hire professionals who have the skills and knowledge to execute the installation. Funlandia has a dedicated, well-trained team of installation technicians who possess extensive experience from installing over 500 playgrounds all over the world so you can enjoy a peace of mind with us being in charge.

support playground staff training

Staff Training

Our client’s employees can receive free training from us on playground installation, maintenance and management. This prepares them for potential issues that may arise when operating the business. With a team of indoor playground experts, our customers will be poised to expand the business and even franchise it.

playground service and support

After-sales Service

We strive to provide excellent after-sales service because we understand the difference it can make to your business. Playground operators enjoy better reputation and shorter downtime when they receive timely support from the manufacturers. When your business can operate smoothly, losses are reduced and profits are increased. All our customers gets to receive a customized maintenance kit containing spare parts and a comprehensive installation and maintenance manual so they can run their business smoothly without a glitch. Best of all, your dedicated account manager and support team will be available seven days a week to render assistance in a timely fashion.